Frequently Asked Questions


Frequently Asked Questions

What is URSRVD?
SRVD’s cutting-edge process serving system leverages state-of-the-art software and mobile applications to optimize and modernize operations. This digital approach revolutionizes traditional methods by:

  1. Automated Assignments: The system efficiently distributes tasks to process servers, reducing manual coordination efforts.
  • Real-Time Updates: Process servers can instantly update case statuses and provide detailed information directly from the field.
  • GPS Tracking: Precise location data ensures accurate service attempts and provides verifiable proof of service.
  • Digital Documentation: Electronic affidavits and service records minimize paperwork and reduce the risk of errors.
  • Transparent Reporting: Clients can access real-time updates on their cases through a user-friendly portal.
  • Faster Turnaround: The streamlined process often results in quicker service completions, benefiting all parties involved.

How does URSRVD work?

Process service has been revolutionized, bringing the convenience of ride-sharing apps to the world of legal document delivery. This innovative approach streamlines the traditionally complex and time-consuming task of serving legal papers.


Account Management:
To create an account, follow these steps:
1. Visit www.ursrvd.com
2. Click on the “Sign Up” button
3. Fill in the required information
4. Verify your email address
5. Set up your profile

Watch Our Onboarding Video CLICK HERE

To reset your password:
1. Click on the “Forgot Password” link on the login page
2. Enter your registered email address
3. Follow the instructions sent to your email



Pricing and Billing

Transparent pricing by:

  • Providing detailed pricing information upfront
  • Offering real-time cost updates during the ordering process
  • Emailed receipt following each search for tracking and billing



How does billing work?
Each SRVD case is billed independently, offering significant advantages for legal professionals and their clients.

  • Clear separation of expenses for different cases
  • Easier reconciliation of costs with specific client matters
  • Reduced risk of billing errors or mix-ups between cases

Using URSRVD

How do I get started with URSRVD?

Check out Our Onboarding Video To Get Started CLICK HERE


Is my data secure with URSRVD?


How can I manage my privacy settings?
To manage your privacy settings:
1. Log in to your account
2. Go to “Settings”
3. Click on “Privacy”
4. Adjust your preferences as needed

Support
How can I contact customer support?
You can reach our customer support team through:
– Email: info@ursrvd.com

 Troubleshooting

If you’re facing technical problems:
1. Clear your browser cache and cookies
2. Try using a different browser
3. If the issue persists, contact our support team at info@ursrvd.com


To report a bug:
1. Go to the CONTACT section in your account and click the email to create and email to SRVD.